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Delivery and returns

DELIVERY AND RETURNS

DELIVERY
Shipments within the Netherlands
We will aim to deliver all orders after 1-3 working days within the Netherlands. Delivery costs are free in the Netherlands.

International Shipping costs appear during check out.

RETURNS
We hope you will be happy with your Cloby purchase. In the event the products are not as expected for whatever reason they can be returned within 14 days after receipt of the package.

  • You can return your products the following way:
  • Send an email to info@mycloby.com with your order number and inform us about the reasoning for returning the product and whether you like to swap or return it.
  • Return address: Cloby. B.V. Van Heemstralaan 26, 6814 KJ, Arnhem, The Netherlands
  • Make sure the products are returned in the original condition and packaging.
  • Cloby recommends using tractable mail or delivery confirmation. Without this, lost packages will not be refunded.
  • The customer will be responsible for the return shipping costs.

Cloby can only accept returned products that are shipped back to Cloby within 14 days from the delivery date of your order. If the products are not shipped back to Cloby within 14 days from the delivery date, the order will be considered accepted.

The original price paid for the products will be credited within 14 days from receiving your return package. Delivery costs will not be credited. If Cloby sent you the wrong product or the product sent was defective, Cloby will also reimburse the delivery costs.

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